Returns, Refunds, and Cancellations

FAQ about Steelbound's Returns, Refunds, and Cancellations policies.

  • Can I return my order?

    Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@steelboundevl.com

    We will make it right.  

  • Can I cancel my order?

    Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@steelboundevl.com

  • Can I get a refund?

    We can process refunds on a case by case basis. 

    Please send us a photo of the damaged or incorrect shipment to support@steelboundevl.com

  • Can I change my order?

    Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@steelboundevl.com

    before the order ships. 

  • What happens if my order arrives damaged?

    If your order arrives damaged, our team will work to make it right! Send us an email with a photo of the damaged order and we will coordinate a reshipment within 3 business days. 
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